Terms and Conditions
The Tecson Flowers Guarantee
At Tecson Flowers we are committed to exceptional service and products. If, for any reason, you are not completely satisfied with your gift or its delivery, please do not hesitate to contact us. Our florists uses only the freshest flowers available for their hand-made bouquets to ensure that you can send flowers with confidence.
Order Changes and Cancellations
Tecson Flowers is unable to cancel or change orders already in process at the florist, en route or delivered. Online orders are processed immediately, and usually cannot be changed. If you are calling about an order that is scheduled to be delivered today, immediately contact the office. (Contact Us)
Problems With an Order
At Tecson Flowers, we make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know.
Every Tecson Flowers gift bouquet and any other flower arrangements are personally hand-delivered by an industry professional, and we make every effort to deliver your order as quickly as possible. Most of our products are delivered within the scheduled day of delivery. Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences. Before major holidays, we recommend that you place your orders at least five days in advance.
Delivery to Hospitals
The florists in our Tecson Flowes network are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient. Tecson Flowes will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.
Recipient Not Home
If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Delivery Instructions field during checkout. In all other cases, if the recipient is not at home when the neighborhood florist attempts a delivery, they will either:
- Call the recipient to schedule an appropriate delivery time
- Leave a note on the recipient's door asking them to contact the florist to schedule a delivery time
- Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)
- Leave the gift bouquet with a neighbor and place a message on the recipient's door with this information
Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.
Shortly after you place an order, you'll receive an Order Confirmation e-mail. Please put this in a safe place, as it will include all the details of your order, including an order number, in the event you need to contact us.